One membership, different store responsibilities
Customers needed one membership across stores, but product availability, collection, delivery and returned benefits could not be handled by simply adding another checkout page.
Trace a purchase before choosing the first release
We mapped purchase, acceptance, collection and refunds with store teams, retaining useful payment and product services and prioritising a complete transaction over complex promotions.
Connect benefits to the order and fulfilment
The work linked member identity, store permissions, availability and fulfilment. Orders retain pricing and benefit records, with collection, delivery and refunds following explicit rules.
Give operations a service they can maintain
Shoppers can choose a store and fulfilment method; staff manage their own orders. Configuration, interface and exception guidance support further stores and membership changes.