From business problems to working systems
See how Tianyi connects retail orders, hotel operations and partner workflows, preserves useful existing systems, and prepares teams for launch and ongoing maintenance.
Start with one problem ↗Browse by business area
Different businesses need software that works in daily operations. Explore how we understand the work, preserve existing investment and connect the steps that matter.
Retail and commerce
Helping a retailer connect shop orders to stores and delivery
The client had an online shop, but stores re-entered orders and checked stock, delivery and refunds separately. We retained the shop and connected fulfilment and after-sales work around shared order identities.
Read this client story↗Helping a retail brand build a shop around its stores and members
The brand needed cross-store membership, collection and delivery, while its packaged shop separated those rules. We connected member benefits, store fulfilment and after-sales work around a complete purchase.
Read this client story↗Helping retail operations turn order history into better member service
The business already traded successfully, but member, order and support records lived in separate tools. We connected identities and reporting definitions so staff could understand a customer's experience before planning follow-up.
Read this client story↗Hotels and apartments
Helping a hotel keep its PMS and align channel inventory
The hotel had invested in a PMS but still reconciled channel bookings manually. We mapped room types, dates and reservations, separating saleable inventory from housekeeping status and adding visible exception handling.
Read this client story↗Helping an apartment operator connect short stays and monthly rentals
The operator needed renewals, billing periods and handovers alongside ordinary short stays. We connected availability, charges and service tasks to a single stay record, with explicit rules for changes.
Read this client story↗Helping hotel teams share room status across reception and housekeeping
The hotel was operating, but staff repeatedly called to check rooms and reconcile shifts. We connected cleaning tasks, room confirmation and handover records so each team could see its next action.
Read this client story↗Local delivery
Helping a delivery company connect platform orders to dispatch
Orders already reached the platform, but dispatchers still forwarded addresses to riders. We retained the order entry point and connected dispatch, acceptance and delivery updates, with exceptions tied to the original order.
Read this client story↗Helping a local service business bring delivery and errands together
Merchant deliveries and household errands needed different prices, instructions and completion evidence. We clarified those differences and connected consumers, merchants, dispatchers and riders through a shared task workflow.
Read this client story↗Helping delivery managers handle exceptions and reconciliation together
Deliveries were running, but delays, reassignments and fee differences were scattered across records. We connected task history, pricing and responsibility so dispatch and finance could investigate an exception from its order.
Read this client story↗Property and communities
Helping a property team connect repairs to resident records
The client had resident and billing tools, but repairs remained in calls and chats. We reused property and staff records and connected requests, assignment and feedback so residents and managers could follow progress.
Read this client story↗Helping a community operator connect bookings to service providers
Residents could register interest, but the operator and providers lacked a shared fulfilment process. We connected service publication, booking, acceptance and feedback with clear responsibilities for each participant.
Read this client story↗Helping property managers follow inspections through to corrective work
Inspections were happening, but findings stayed in reports and managers had to chase repairs. We connected inspection items, work orders and review so each issue had an owner and a visible resolution path.
Read this client story↗Restaurants and ordering
Helping a restaurant retain its tills and connect orders to the kitchen
The restaurant already owned checkout and printing equipment, but staff re-entered QR orders. We checked devices and interfaces, then connected tables, item options and preparation updates, including changes and printing failures.
Read this client story↗Helping a restaurant brand support its own ordering and payment rules
Dine-in and takeaway needed different timing, combinations and payment steps. We traced the dining experience and connected those rules to orders, checkout and kitchen work, keeping responsibilities clear.
Read this client story↗Helping a restaurant group see orders and kitchen operations together
Stores were trading, but head office assembled separate reports to understand shortages, returns and preparation. We aligned store and item definitions and connected summaries to the underlying operational records.
Read this client story↗Live content services
Helping a live-content team connect viewing access to membership orders
The client already streamed content but manually checked registration, payment and viewing eligibility. We retained its video service and connected members, sessions and orders, including refunds and replay access.
Read this client story↗Helping a brand connect live events to continuing customer service
The brand needed registration before an event, interaction during it and follow-up afterwards. We connected those steps with replay access so the event became part of the brand's own service process.
Read this client story↗Helping a content team turn live recordings into reusable resources
Recordings, questions and key points were stored separately. We connected sessions, access rights and content indexes, adding human-reviewed summaries and search assistance so existing material could keep serving customers.
Read this client story↗Partner collaboration
Helping a partnership platform connect contributions to projects
Partner lists and project tools already existed, but resources, completed tasks and contribution approvals lived in separate sheets. We linked roles, projects and review records while preserving appropriate access boundaries.
Read this client story↗Helping a partnership platform connect admission through fulfilment
Separate tools could not complete the client’s new partner service. We clarified roles and access, then connected admission, tasks, contribution approval and agreements into an operating workflow.
Read this client story↗Helping partnership managers follow delivery through accountable tasks
The partner business was running, but more projects meant constant status chasing. We linked milestones, owners and agreements so reminders and outstanding work led to a specific collaboration record.
Read this client story↗Allocation and reconciliation
Helping a trading platform reconcile refunds with allocation receipts
The platform had connected payments, but finance compared allocation and refund records manually. We linked orders, rules and payment-provider receipts so each refund had a traceable basis and execution status.
Read this client story↗Helping a new platform make multi-party allocation rules traceable
The business involved a platform, providers and merchant partners, with conditions beyond simple percentages. We defined calculation, confirmation and execution responsibilities before connecting records to its selected payment provider.
Read this client story↗Helping finance investigate exceptions instead of comparing every row
Growing volume meant repeated searches across orders, refunds and provider statements. We aligned reconciliation definitions and grouped missing, duplicate and amount differences, retaining review evidence and resolution history.
Read this client story↗Contracts and workflows
Helping a business connect signed contracts to orders and customer records
The client already used electronic signing, but approval, orders and signed files remained separate. We retained its signing service and connected business identity, approval states and archiving for reliable lookup and follow-up.
Read this client story↗Helping a project business connect internal approval and multi-party signing
The new service required several approvers and signing parties, with document versions and supporting materials to coordinate. We mapped roles and sequence before connecting approval, signing and archiving into one workflow.
Read this client story↗Helping contract teams connect signing and renewal reminders to owners
Growing contract volumes meant manually compiling pending signatures and expiry dates. We connected status, owners and business records, with human review of extracted details before they became management information.
Read this client story↗Your next step
Your next chapter
starts with a conversation.
Tell us about your business goals, target markets and real working processes.
Tell us what your business does, how you handle the task today and what you want to improve. An existing system, an unfinished idea or an efficiency plan is enough to start.
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