Routine trading created a growing reconciliation burden
Different dates, statuses and identifiers complicated comparisons. Once a difference was found, staff still had to locate the relevant refund, adjustment or receipt.
Make comparable records use the same definitions
We agreed periods, states, fees and refund handling while preserving original statements. System calculations remain distinct from confirmation that funds were actually executed.
Classify differences and record their resolution
The workbench links orders, allocations and provider statements. Reviewers inspect source details, document their decisions and track missing, duplicated, status or amount issues.
Support shared review and handover
Finance can allocate work by exception type and managers can inspect outstanding items. Mapping and rule documentation support new transaction sources and ongoing maintenance.