Broadcasting worked, access still needed manual checks
Registration, payment and streaming tools held separate lists. Refunds and session changes left staff uncertain about which viewing permissions should remain active.
Clarify accounts, sessions and entitlements
We checked the existing video interfaces and access facilities, defining member identity, payment state and viewing scope while retaining usable streaming infrastructure.
Make access follow business changes
Registration orders, session management and access checks share refund, expiry and replay rules. Failed updates remain visible for support instead of prompting unrestricted access.
Operate the service around sessions and members
Members find content they can access, and support traces issues to orders. Permission rules, provider configuration and recovery guidance are included in handover.