Participants had to move between disconnected tools
Registration forms, live rooms and follow-up materials were separate. The brand also needed to know which questions were answered and which still needed service attention.
Plan the event beyond the broadcast
We mapped identity, viewing entry, interaction and replay scope, selecting video services against quality, latency and cost while prioritising a complete participant journey.
Connect event content to service records
The work covers branded entry, session management, question handling and replay access. Teams review publications and use participant information within its authorised scope.
Continue the relationship after the event
Participants can find materials and replays, while staff continue unresolved questions. Operating guidance, permissions and provider configuration support further events.