A configurable menu was not a complete workflow
The packaged tool displayed dishes but left table additions, collection slots, meal combinations and payment timing to staff workarounds.
Separate dining formats from shared menu data
We mapped selection, ordering, preparation and payment with the restaurant, sharing product information while defining cancellations and state changes for each dining format.
Build around order progression
The system connects menu options, table and takeaway orders, payment status and kitchen tasks. Amendments preserve evidence and distinguish customer, floor-staff and cashier permissions.
Support the way the brand serves guests
Customers can complete the appropriate ordering journey and staff know the next responsible role. Configuration, devices and exceptions are included in acceptance and handover.