A booking form did not complete the service
Providers offered different availability and cancellation conditions. Staff still had to forward every request, confirm arrangements and track the outcome manually.
Clarify who provides which service
We defined operator, property team and provider responsibilities, service coverage, appointment slots, fee explanations and exceptions around services the business could actually fulfil.
Connect the reservation to a provider task
Resident requests, operational review and provider tasks share booking changes and service results. Providers see only necessary information, and fees follow agreed rules.
Give the service a manageable operating process
Staff can identify accepted bookings and those needing coordination; residents can follow progress. Configuration and permission guidance support additional services and providers.