Business situation
Online reservations collide with offline bookings and setup work. Cancellation does not always release the space.
The key decision
Define capacity, buffers and benefit rules. Distinguish payment, reservation, arrival and completed service.
How implementation works
Reserve time slots, assign setup tasks and record check-in. Apply confirmed refund and deposit-review procedures.
Business value and evolution
Users understand booking conditions and teams see preparation duties. New facilities are tested against capacity and cancellation scenarios.