Business situation
Years of points, vouchers and unfinished orders make a platform replacement more complex than copying products.
The key decision
Define the cutover time, identity mapping and responsibility for old orders. Pilot with a limited channel or customer group.
How implementation works
Compare migrated counts, amounts and benefits. Route payment notifications deliberately, retain mappings and verify a rollback plan.
Business value and evolution
Each migration stage has evidence and an owner. The team receives a cutover handbook and a list of unresolved items.