Business situation
Channel dashboards deliver duplicate notices or late cancellations. Manual copying can dispatch the same order twice.
The key decision
Map source orders to unique delivery tasks and separate channel adapters from core dispatch rules.
How implementation works
Validate addresses, deduplicate updates and assess late cancellations against task state. Queue failed status returns for recovery.
Business value and evolution
Dispatchers work from one queue while support can return to the source order. Additional channels reuse the task interface.