Business situation
One area has queues while another has idle couriers. Reports do not connect demand to available people.
The key decision
Agree order and service-time metrics. Keep forecasts within actionable regions and let managers confirm staffing.
How implementation works
Show demand and fulfilment history alongside explainable roster suggestions. Record manual changes and unusual-event reasons.
Business value and evolution
Teams can prepare for peaks and compare plans with actual work. Forecast rules improve through recorded operational review.