Business situation
Support remembers an answer in a long recording but cannot locate it quickly or verify reuse rights.
The key decision
Connect transcripts to playback times and original permissions. Summaries assist discovery; quotations require source review.
How implementation works
Index authorized passages with timestamps and context. Show sources for generated suggestions and propagate corrections and withdrawals.
Business value and evolution
Teams can move from a question to verifiable content and reuse material through an accountable editorial workflow.